Last updated: October 22, 2026

Thank you for shopping with Hoci iâ Armor. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

• In-stock items are processed and shipped within 1–2 business days.
• Custom items (custom logos, names or numbers) are made to order and ship within 10–12 business days.
• Orders placed on weekends or holidays are processed the next business day.

Delivery times

• United States: orders typically arrive within 3–6 business days after shipping.
• Canada, UK and international: delivery times vary by destination and are shown at checkout.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, customs or other events outside our control.

Shipping costs

Shipping rates are calculated at checkout based on your destination, order weight and shipping method.

Order tracking

You’ll receive an email with a tracking number as soon as your order ships. Tracking information may take up to 24 hours to update.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, and these countries: Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland and the United Arab Emirates.

International orders: customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, taxes and carrier fees, such as:

• Canada: GST, HST, PST, QST or RST, customs duties and brokerage fees
• United Kingdom: VAT, customs duties and carrier handling fees
• European Union: VAT, customs duties and carrier handling fees

Where available, these charges are calculated and collected at checkout, so you won’t pay them again on delivery. If they aren’t collected at checkout, they may be due before or at delivery and are the customer’s responsibility. Customs processing can also add time to delivery, so we recommend checking your country’s import rules before ordering.

Address accuracy

Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible. Once an order has shipped, we can’t change the address.

Lost, delayed or damaged packages

If your order hasn’t arrived within 10 business days of shipping, email us at info@hociiaarmor.com and we’ll help track it down with the carrier. If your order arrives damaged, see our Returns & Refunds policy. You have 7 days from delivery to let us know.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but once it’s in transit we can’t modify it. Custom items can’t be cancelled once production has started. Refunds for cancelled orders go back to your original payment method.

Questions?

Email us at info@hociiaarmor.com.

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Check these with Rachael or in Shopify before publishing:

1. The country list. It came from the Shopify template, so it likely matches Settings → Shipping and delivery. Make sure it’s still current, since Rachael only mentioned “US, Canada, UK and international.”
2. “Custom items can’t be cancelled once production has started.” I added this because custom orders take 10–12 days to make. Ask Rachael if she agrees, and whether it fits her returns stance on custom items.
3. Free shipping. I removed the template’s “free standard shipping may be available” line. If she offers free shipping over a certain amount, add it back with the actual amount.
4. “Tracking may take up to 24 hours to update.” That’s a typical carrier delay, not something she said. Remove it if you’d rather not state a number.